Refund Policy

1. All sales are final

A Pramanam report is a personalised digital product. It is computed from the birth details you supply and delivered to you immediately. Once a report has been generated, the service has been performed in full and the payment is not refundable.

2. Incorrect birth details

We cannot refund a report because the birth details entered were wrong. The computation is performed on exactly what you provide, and a chart cast from a wrong date, time or place is a correct chart for the wrong moment. Please check the details on the form before you pay.

3. When we do refund

Two situations are always put right:

• A duplicate charge. If you were charged more than once for the same report, we refund the extra charge in full.
• Payment taken and no report delivered. If a payment succeeds but no report reaches you, write to us and we will deliver it. If we cannot, we refund the payment in full.

Refunds are made to the original payment method. Once approved, the money is returned through the payment provider, which usually takes five to seven working days.

4. Changing your mind

Because a report is generated and delivered the moment you pay, there is no cooling-off period. If you are unsure whether a reading is right for you, the free Grahanila and the sample report show you what the paid reports look like before you buy.

5. How to ask

Write to support@pramanam.net with the mobile number on the account and the date of the payment. We aim to respond within 30 days, and in practice much sooner.

6. Your statutory rights

Nothing in this policy affects any right you have under Indian consumer law that cannot be excluded.

7. Governing law

This policy is governed by the laws of India. The courts at Thrissur, Kerala have exclusive jurisdiction.